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Keynote



Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.

The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.

The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.


Credit Card Web Transaction Performance Index
04/13/2014
Week ending April 13, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Discover 7.77 99.47 0 1.41 8.44 11.57
2 Wells Fargo 8.04 99.88 0 1.89 4.42 9.28
3 Barclay Card 9.05 99.38 0 1.89 10.92 12.3
4 US Bank 9.48 99.88 0 1.18 8.89 11.78
Credit Card Index 10.52 99.53 0 1.79 9.77 13.76
5 American Express 11.56 99.88 0 1.08 7.63 17.87
6 Chase 12.88 99 0 1.78 12.93 15.22
7 Citibank 16.29 99.82 0 3 15.98 22.17
8 Capital One 18.31 99.02 0 2.74 15.88 20.02


E-Banking Web Transaction Performance Index
04/13/2014
Week ending April 13, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 BB&T 5.36 99.5 0 0.73 6.6 7.33
2 Etrade 5.38 99.61 0 1.1 3.51 7.55
3 TD Bank 6.15 99.14 0 0.7 3.73 10.36
4 Regions Bank 6.28 99.87 0 1.09 6.79 7.86
5 Wells Fargo 6.32 99.38 0 1.63 7.86 8.49
6 US Bank 8.49 100 0 1.16 8.95 10.81
eBanking Index 8.49 98.15 0 1.11 6.76 10.81
7 Citizens Bank 11.05 99.21 0 0.41 2.79 13.94
8 Citibank 11.56 99.2 0 1.43 13.2 23.86
9 PNC 11.66 84.56 10 0.67 3.3 18.07
10 SunTrust 12.42 100 0 2.31 12.04 14.86
11 Chase 13.39 99.51 0 1.89 13.44 15.86


Credit Card Web Transaction Performance Index
04/06/2014
Week ending April 6, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Discover 7.73 99.74 0 1.38 8.11 11.22
2 Wells Fargo 8.17 99.49 0 1.91 4.66 9.43
3 Barclay Card 8.81 99.32 1 1.95 11.2 12.25
4 US Bank 9.62 99.87 0 1.22 9.1 12.4
Credit Card Index 10.77 99.06 0 1.85 9.97 13.94
5 American Express 11.92 99.47 0 1.13 7.87 18.26
6 Chase 13.06 97.33 1 1.85 13.13 15.48
7 Citibank 16.72 97.18 0 2.29 17.26 24.05
8 Capital One 17.32 99.87 0 2.57 15.04 18.98


E-Banking Web Transaction Performance Index
04/06/2014
Week ending April 6, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.31 100 0 1.04 3.44 7.46
2 BB&T 5.55 98.21 1 0.81 6.8 7.54
3 Wells Fargo 6.12 99.19 0 1.54 7.57 8.13
4 Regions Bank 6.26 99.86 0 1.04 6.62 7.85
5 TD Bank 6.48 98.78 1 0.79 3.94 10.87
6 US Bank 8.91 100 0 1.2 9.12 11.68
eBanking Index 8.91 98.13 0 1.05 6.75 11.68
7 Citibank 11.18 99.76 0 1.18 8.45 22.99
8 Citizens Bank 11.32 98.71 0 0.42 2.8 14.22
9 PNC 11.46 89.28 0 0.64 3.26 17.71
10 SunTrust 12.72 98.43 0 2.54 12.56 15.29
11 Chase 13.53 98.43 0 1.98 13.48 16.14


Credit Card Web Transaction Performance Index
03/30/2014
Week ending March 30, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Wells Fargo 7.71 98.96 0 1.79 4.52 8.9
2 Discover 8.04 99.74 0 1.52 8.46 10.81
3 Barclay Card 8.84 99.61 0 1.97 11.46 12.6
4 US Bank 9.55 99.61 0 1.16 8.79 11.84
Credit Card Index 10.72 99.21 0 1.76 10.08 13.87
5 American Express 11.88 99.61 0 1.08 7.51 17.76
6 Chase 12.65 98.42 0 1.73 12.69 15.13
7 Citibank 16.66 98.11 0 2.23 17.45 23.99
8 Capital One 17.21 99.61 0 2.54 15.02 18.83


E-Banking Web Transaction Performance Index
03/30/2014
Week ending March 30, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.38 98.82 0 1.04 3.51 7.45
2 Wells Fargo 5.78 98.83 0 1.48 7.29 7.81
3 BB&T 5.87 99.34 0 0.8 7.27 8
4 TD Bank 5.96 98.49 3 0.68 3.54 10.27
5 Regions Bank 6.87 100 0 1.08 7.18 8.39
6 US Bank 8.62 99.87 0 1.12 8.67 10.97
eBanking Index 8.62 97.01 0 1.05 6.89 10.97
7 Citibank 8.9 98.65 1 0.84 4.92 21.02
8 PNC 10.62 78.14 7 0.65 3.21 16.99
9 Citizens Bank 10.97 99.08 0 0.42 2.8 13.71
10 SunTrust 12.74 98.82 0 2.43 12.26 15.07
11 Chase 13.24 99.21 0 1.91 13.27 15.8


Credit Card Web Transaction Performance Index
03/23/2014
Week ending March 23, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Wells Fargo 7.14 99.87 0 1.74 4.35 8.48
2 Discover 7.76 99.74 0 1.41 8.2 10.43
3 Barclay Card 9.28 99.75 0 2.03 11.76 12.92
4 US Bank 9.57 100 0 1.13 8.8 11.86
Credit Card Index 10.44 99.05 0 1.72 10.07 13.95
5 American Express 11.31 99.87 0 1 7.1 17.57
6 Chase 12.75 98.53 0 1.64 12.62 14.99
7 Citibank 16.54 94.66 3 2.53 16.94 23.29
8 Capital One 17.28 99.71 0 2.55 13.94 18.82


E-Banking Web Transaction Performance Index
03/23/2014
Week ending March 23, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.36 99 0 1.09 3.92 7.79
2 Wells Fargo 5.38 99.47 0 1.41 6.85 7.42
3 BB&T 5.62 99.38 0 0.77 7.1 7.84
4 Regions Bank 6.33 99.74 0 1.08 6.46 7.73
5 TD Bank 6.35 99.74 0 0.69 4.4 10.8
6 Citibank 8.58 100 0 0.87 5.09 20.82
eBanking Index 8.58 97.51 0 1.08 6.54 10.95
7 US Bank 8.79 100 0 1.11 8.64 10.95
8 Citizens Bank 10.96 97.75 1 0.48 2.79 13.62
9 PNC 11.62 82.44 1 0.64 3.21 17.14
10 SunTrust 12.81 97.85 0 2.48 12.4 15.34
11 Chase 13.96 99.5 0 1.92 13.77 16.6


Credit Card Web Transaction Performance Index
03/16/2014
Week ending March 16, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Wells Fargo 7.31 99.63 0 1.76 4.42 8.61
2 Discover 7.93 99.88 0 1.51 8.65 11.07
3 Barclay Card 9.91 100 0 2.12 12.35 13.56
4 US Bank 10.16 99.63 0 1.2 9.13 12.6
Credit Card Index 10.58 99.38 0 1.69 10.5 14.29
5 American Express 11 99.88 0 0.98 6.88 17.18
6 Chase 12.73 98.25 0 1.64 12.58 15.01
7 Citibank 16.44 98.21 1 2.2 17.11 23.45
8 Capital One 17.81 99.44 0 2.73 14.43 19.6


E-Banking Web Transaction Performance Index
03/16/2014
Week ending March 16, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.22 98.87 0 1.07 3.83 6.53
2 Wells Fargo 5.31 99.63 0 1.41 6.94 7.42
3 BB&T 5.49 99.5 0 0.72 6.92 7.68
4 TD Bank 6.31 99.6 0 0.76 4.21 10.7
5 Regions Bank 6.66 100 0 1.07 6.88 8.04
6 US Bank 9.09 100 0 1.18 8.96 11.59
eBanking Index 9.09 96.46 0 1.07 6.6 11.59
7 Citibank 9.3 100 0 0.89 5.18 21.65
8 Citizens Bank 11.61 99.11 0 0.46 3.15 14.47
9 PNC 12.5 70.19 71 0.67 3.4 17.75
10 SunTrust 12.53 99.76 0 2.35 12.17 14.95
11 Chase 13.47 99.63 0 1.86 13.4 16.07


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