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Keynote



Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.

The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.

The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.


Credit Card Web Transaction Performance Index
07/20/2014
Week ending July 20, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 US Bank 7.78 99.64 0 1.19 8.85 10.12
2 Discover 8.01 99.52 0 1.47 8.9 11.19
3 Barclay Card 10.58 99.39 0 2.09 12.59 14.59
4 Wells Fargo 10.81 99.5 0 1.93 7.17 12.14
5 American Express 11.01 98.87 0 1.07 6.84 19.07
Credit Card Index 11.01 99.12 0 1.75 12.32 16.35
6 Chase 14.18 97.31 0 1.67 13.2 16.35
7 USAA Bank 14.98 98.67 0 1.5 15.05 18.74
8 Citibank 15.94 99.39 0 2.41 13.76 21.41
9 Capital One 18.44 99.76 0 2.66 15.94 20.79


E-Banking Web Transaction Performance Index
07/20/2014
Week ending July 20, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.65 98.4 2 0.96 5.86 9.01
2 BB&T 5.85 99.14 0 0.85 7 9.9
3 Wells Fargo 7.19 99.02 0 1.85 9.09 9.8
4 Regions Bank 7.21 99.88 0 1.12 7.47 9.17
5 US Bank 7.98 100 0 1.2 8.94 10.38
6 TD Bank 8.86 98.87 0 0.8 6.46 13.42
eBanking Index 8.86 93.78 0 1.12 7.47 13.42
7 PNC 12.04 43.35 80 0.72 3.37 18.35
8 USAA Bank 12.59 97.36 1 1.27 13.69 16.89
9 Citizens Bank 12.69 99.27 0 0.59 3.39 15.79
10 SunTrust 12.79 99.76 0 2.27 11.9 15.49
11 Chase 15.04 99.02 0 1.89 14.02 17.41


E-Banking Web Transaction Performance Index
07/13/2014
Week ending July 13, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.75 99.63 0 0.95 5.87 9.02
2 BB&T 5.98 98.34 0 0.81 7.01 9.97
3 Regions Bank 6.96 99.36 0 1.19 7.78 9.02
4 Wells Fargo 7.04 99.01 0 1.76 8.74 9.61
5 TD Bank 7.92 99.02 0 0.75 4.69 12.14
6 US Bank 8.03 99.51 0 1.19 8.91 10.33
eBanking Index 9.98 94.18 0 1.19 8.25 13.69
7 Citibank 11.93 99.75 0 1.46 11.7 22.45
8 USAA Bank 11.94 99.12 0 1.19 13.3 16.24
9 PNC 12.25 46.63 80 0.92 3.97 19.3
10 SunTrust 12.62 98.44 0 2.43 12.32 15.24
11 Citizens Bank 13.31 95.82 3 0.5 3.3 16.56
12 Chase 14.12 99.75 0 1.74 12.98 16.24


Credit Card Web Transaction Performance Index
07/13/2014
Week ending July 13, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Discover 7.7 99.76 0 1.38 8.37 10.59
2 US Bank 7.74 99.88 0 1.18 8.82 10.01
3 Barclay Card 10.43 99.63 0 2.01 11.97 13.94
4 Wells Fargo 10.59 98.52 1 1.84 6.73 11.88
5 American Express 11.98 99.75 0 1.33 8.03 19.88
Credit Card Index 11.98 99.18 0 1.64 11.72 15.76
6 Chase 13.59 98.89 0 1.65 12.53 15.76
7 USAA Bank 14.1 99.38 0 1.37 14.17 17.88
8 Citibank 16.09 97.75 0 2.5 14.16 21.43
9 Capital One 18.34 99.02 0 2.65 15.7 20.39


Credit Card Web Transaction Performance Index
07/06/2014
Week ending July 6, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 US Bank 7.38 100 0 1.13 8.36 9.51
2 Discover 7.78 99.5 0 1.46 8.56 10.71
3 Wells Fargo 10.28 99.01 0 1.8 6.13 11.47
4 Barclay Card 10.44 99.38 0 1.99 11.87 13.83
Credit Card Index 10.7 98.74 0 1.69 9.96 14.37
5 American Express 10.97 99.37 0 1.01 7.2 18.78
6 Chase 13 95.21 1 1.6 12.2 14.91
7 Citibank 15.22 97.87 0 2.46 13.77 19.91
8 Capital One 18.62 99.5 0 2.73 16.28 20.85


E-Banking Web Transaction Performance Index
07/06/2014
Week ending July 6, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.72 99.69 0 1 6.07 9.01
2 BB&T 5.91 98.87 0 0.77 6.76 9.78
3 Regions Bank 6.43 99.74 0 1.08 7.26 8.36
4 Wells Fargo 6.89 98.63 0 1.75 8.74 9.46
5 TD Bank 7.57 98.81 1 0.73 4.3 11.75
6 US Bank 7.73 99.63 0 1.17 8.5 9.85
eBanking Index 7.73 93.27 0 1.08 7.26 11.75
7 Citibank 11.89 99.62 0 1.5 11.91 22.42
8 Citizens Bank 12.32 99.14 0 0.5 2.97 15.52
9 SunTrust 12.64 99.75 0 2.2 12.03 15.28
10 PNC 13.69 40.05 80 0.88 4.19 19.97
11 Chase 14.16 98.14 1 1.87 13.13 16.33


Credit Card Web Transaction Performance Index
06/29/2014
Week ending June 29, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Discover 7.98 96.88 4 1.71 8.7 10.96
2 US Bank 8.28 99.13 0 1.28 9.39 10.69
3 Wells Fargo 9.64 99.5 0 1.69 6.22 10.91
4 American Express 10.48 99.38 0 1.05 7.68 17.75
Credit Card Index 10.81 98.84 0 1.68 10.78 15.14
5 Barclay Card 11.14 99.5 0 2.17 12.83 14.8
6 Chase 13.55 98.63 1 1.68 12.65 15.48
7 Citibank 15.65 99.61 0 2.6 14.23 20.47
8 Capital One 18.57 98.13 0 2.79 16.07 20.72


E-Banking Web Transaction Performance Index
06/29/2014
Week ending June 29, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.51 99.5 0 0.95 5.92 8.94
2 BB&T 6.23 98.6 1 0.84 7.06 10.26
3 Regions Bank 6.65 100 0 1.07 7.35 8.63
4 Wells Fargo 7.06 98 0 1.78 8.86 9.63
5 TD Bank 7.49 99.4 1 0.82 4.42 12.06
6 US Bank 8.55 98.88 0 1.32 9.51 11.03
eBanking Index 8.55 93.59 0 1.11 7.34 12.06
7 Citibank 11.62 99.25 0 1.47 11.65 22.22
8 Citizens Bank 12.58 98.35 0 0.52 3.33 16.06
9 PNC 12.73 43.14 80 0.73 3.53 18.76
10 SunTrust 12.88 99.72 0 2.19 12.25 15.63
11 Chase 14.82 99.62 0 1.93 13.92 17.26


Credit Card Web Transaction Performance Index
06/22/2014
Week ending June 22, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Discover 7.78 99.13 0 1.56 8.65 10.92
2 Wells Fargo 9.59 99.61 0 1.66 6.36 10.94
3 US Bank 9.68 96.89 2 1.64 10.56 12.25
4 American Express 10.48 99.5 0 1.03 7.57 17.56
Credit Card Index 10.94 98.95 0 1.71 11.72 15.69
5 Barclay Card 11.39 99.48 0 2.3 13.41 15.45
6 Chase 13.79 98.36 1 1.75 13.07 15.92
7 Citibank 16.38 99.61 0 2.68 14.64 21.45
8 Capital One 18.62 99.12 0 2.77 16.15 20.55


E-Banking Web Transaction Performance Index
06/22/2014
Week ending June 22, 2014
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 5.49 100 0 0.99 5.92 8.98
2 BB&T 6.47 98.88 0 0.87 7.35 10.57
3 Regions Bank 6.66 99.87 0 1.07 7.29 8.53
4 Wells Fargo 6.94 99.5 0 1.73 8.79 9.48
5 TD Bank 8.1 99.34 0 0.97 5.04 12.8
6 US Bank 10.03 97.4 2 1.6 10.34 12.32
eBanking Index 10.03 93.7 0 1.08 7.34 12.8
7 SunTrust 12.03 99.87 0 2.19 11.71 14.66
8 Citibank 12.08 99.75 0 1.49 11.91 22.6
9 PNC 13.26 38.68 80 0.79 3.78 19.33
10 Citizens Bank 13.75 99 0 0.51 3.36 17.09
11 Chase 14.95 99.25 1 1.94 14.08 17.31


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