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Keynote

Following are the Keynote Credit Card Web Transaction Performance Index and the Keynote E-Banking Transaction Performance Index.

The Keynote Credit Card Web Transaction Performance Index measures the performance and availability of going to a selected credit card site and logging in to conduct the appropriate intended actions and checking or signing out. All measurements are taken from the 10 largest U.S. metropolitan areas (Boston, Chicago, Dallas, Detroit, Houston, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C.) on high-speed links attached to key points on the largest U.S. Internet Service Protocol (ISP) backbones.

The Keynote E-Banking Web Transaction Performance Index shows the total execution time and success rate for logging into an account and checking the account balance on selected Internet banking sites. The sites included in the index were selected based on publicly available market-share information published in the Wall Street Journal and other reliable industry sources.


E-Banking Web Transaction Performance Index
05/19/2013
Week ending May 19, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Etrade 4.33 99.92 0 1.21 4.77 5.99
2 Wells Fargo 5.24 99.24 0 1.36 8.26 9.71
3 TD Bank 5.8 98.68 1 0.52 3.76 9.01
4 US Bank 6.01 99.16 0 0.78 6.68 8.1
5 BB&T 7.64 99.83 0 0.96 6.99 8.58
6 Regions Bank 8.18 98.08 0 1.1 7.21 8.97
7 HSBC 9.34 99.02 0 1.64 11.23 12.27
eBanking Index 9.56 98.98 0 1.26 7.63 12.74
8 PNC 9.79 99.15 0 0.88 3.78 13.39
9 SunTrust 10.1 99.31 0 2.2 11.11 13.2
10 Citibank 13.09 100 0 1.51 10.82 23.72
11 Bank of America 13.32 98.46 0 1.62 15.47 18.02
12 Chase 13.67 97.79 0 2.05 11.9 15.62
13 Citizens Bank 14.96 98.07 0 0.68 3.48 17.7
14 Ally Bank 15.65 99.41 0 1.4 17.86 21.05


Credit Card Web Transaction Performance Index
05/19/2013
Week ending 19 May 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 US Bank 5.76 98.89 0 0.79 4.97 7.84
2 Wells Fargo 6.92 98.81 0 1.63 5.43 10.49
3 Discover 8.45 99.57 0 1.53 9.31 11.85
4 American Express 11.61 99.74 0 1.23 9.96 18.02
5 Barclay Card 11.94 98.87 0 1.9 10.93 13.68
Credit Card Index 11.96 99.03 0 1.69 10.95 16.54
6 Citibank 11.98 98.6 0 2.33 11.76 19.18
7 Bank of America 13.22 99.46 0 1.69 13.36 17.45
8 Chase 13.93 99.3 0 1.7 11.55 15.63
9 HSBC 16.53 97.45 2 2.86 12.6 17.81
10 Capital One 22.81 99.49 0 3.47 21.43 24.45


Credit Card Web Transaction Performance Index
05/05/2013

 

Week ending May 5, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Citibank 8.29 98.65 0 1.90 6.37 14.45
2 Discover 8.81 99.38 0 1.56 9.55 12.07
3 American Express 11.30 99.37 0 1.15 9.39 16.49
4 Chase 12.62 99.71 1 1.78 10.22 14.44
5 Wells Fargo 6.95 97.96 1 1.70 5.80 10.46
6 HSBC 15.91 95.81 2 2.71 11.37 17.28
7 US Bank 5.67 99.65 0 0.80 4.92 7.70
8 Bank of America 11.13 99.67 0 1.32 11.58 15.25
9 Barclay Card 12.78 99.40 0 1.50 11.80 13.57
10 Capital One 21.58 93.83 2 4.09 20.93 23.36
Credit Card Index 11.21 98.26 0 1.58 9.47 14.44


E-Banking Web Transaction Performance Index
05/05/2013

 

Week ending May 5, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Ally Bank 14.66 99.55 0 1.26 16.60 19.82
2 Bank of America 13.43 97.90 0 1.60 14.84 17.69
3 Chase 13.14 99.46 0 2.01 11.92 15.15
4 Citibank 11.20 99.17 1 1.51 11.47 23.40
5 Citizens Bank 13.97 99.10 0 0.62 3.22 16.59
6 Etrade 4.90 98.15 0 1.30 5.35 6.53
7 BB&T 7.50 99.55 0 0.99 6.90 8.55
8 PNC 9.73 99.02 0 0.94 3.73 12.88
9 US Bank 5.88 99.39 0 0.79 6.56 7.98
10 Wells Fargo 5.10 97.86 1 1.36 7.95 9.44
11 SunTrust 10.12 99.64 0 2.21 11.19 13.14
12 HSBC 11.56 94.99 5 1.88 13.30 14.43
13 Regions Bank 9.18 96.71 1 1.37 8.18 9.94
14 TD Bank 5.02 97.98 0 0.59 3.05 8.36
eBanking Index 9.93 98.45 0 1.29 7.97 13.01


Credit Card Web Transaction Performance Index
04/28/2013

 

Week ending April 28, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Citibank 8.82 98.93 0 1.87 6.09 14.64
2 Discover 8.91 99.34 0 1.55 9.91 12.42
3 American Express 11.45 99.92 0 1.20 9.66 15.79
4 Chase 12.92 99.49 0 1.74 10.74 14.84
5 Wells Fargo 6.95 99.50 0 1.67 5.49 10.52
6 HSBC 16.76 99.92 0 2.96 12.81 18.09
7 US Bank 5.38 99.83 0 0.78 4.63 7.72
8 Bank of America 11.48 99.57 0 1.33 11.80 15.75
9 Barclay Card 12.82 99.42 0 1.51 11.99 13.77
10 Capital One 21.50 97.20 0 3.30 20.63 23.44
Credit Card Index 11.47 99.33 0 1.61 10.24 14.74


E-Banking Web Transaction Performance Index
04/28/2013

 

Week ending April 28, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Ally Bank 12.88 99.40 0 1.23 15.20 18.67
2 Bank of America 13.84 98.55 0 1.65 15.39 18.30
3 Chase 13.34 99.75 0 2.06 12.20 15.52
4 Citibank 12.02 99.69 0 1.46 10.91 24.22
5 Citizens Bank 14.15 99.42 0 0.70 3.33 17.00
6 Etrade 4.55 99.35 0 1.24 5.23 6.38
7 BB&T 8.12 94.52 5 1.08 7.44 9.29
8 PNC 9.89 82.36 14 1.19 3.95 13.18
9 US Bank 5.56 99.92 0 0.77 6.48 7.89
10 Wells Fargo 5.22 98.48 0 1.37 8.01 9.61
11 SunTrust 9.80 99.72 0 2.20 11.41 13.16
12 HSBC 9.54 97.06 0 1.67 11.58 12.53
13 Regions Bank 9.12 94.56 4 1.57 8.27 10.05
14 TD Bank 5.25 97.70 0 0.63 3.34 8.79
eBanking Index 9.67 97.08 0 1.30 7.96 12.84


Credit Card Web Transaction Performance Index
04/21/2013

 

Week ending April 21, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Citibank 13.44 99.88 0 2.48 3.78 19.22
2 Discover 8.34 99.00 0 1.53 2.30 11.96
3 American Express 11.26 99.50 0 1.18 1.94 17.27
4 Chase 13.11 99.08 0 1.76 2.44 15.14
5 Wells Fargo 6.65 98.85 1 1.67 2.10 10.32
6 HSBC 16.77 99.33 0 3.06 3.37 18.17
7 US Bank 5.35 99.68 0 0.77 1.24 7.68
8 Bank of America 12.13 97.88 0 1.38 2.22 15.99
9 Barclay Card 13.08 99.18 0 1.53 1.70 14.02
10 Capital One 22.09 99.49 0 3.27 4.42 23.40
Credit Card Index 12.60 99.16 0 1.57 2.25 15.57


E-Banking Web Transaction Performance Index
04/21/2013

 

Week ending April 21, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Ally Bank 15.44 99.49 0 1.81 2.78 21.43
2 Bank of America 14.33 96.13 1 1.63 2.57 18.35
3 Chase 13.46 99.33 0 2.07 2.99 15.63
4 Citibank 11.80 99.77 0 1.59 2.84 23.94
5 Citizens Bank 15.38 96.77 2 0.75 1.40 18.32
6 Etrade 4.53 99.34 0 1.23 1.52 6.35
7 BB&T 7.87 97.84 3 1.03 1.57 9.09
8 PNC 9.66 97.24 4 0.92 1.87 13.16
9 US Bank 5.49 99.67 0 0.76 1.28 7.90
10 Wells Fargo 5.07 98.44 1 1.31 1.74 9.50
11 SunTrust 10.22 99.68 0 2.31 2.39 13.58
12 HSBC 9.52 99.74 0 1.69 2.21 12.58
13 TD Bank 5.21 97.79 0 0.78 1.05 8.82
eBanking Index 9.66 98.53 0 1.29 1.82 13.16


Credit Card Web Transaction Performance Index
04/14/2013

 

Week ending April 14, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Citibank 15.32 96.30 2 2.97 4.14 21.08
2 Discover 7.45 99.50 0 1.42 2.08 11.10
3 American Express 11.79 97.51 2 1.25 1.96 16.94
4 Chase 12.47 98.71 0 1.71 2.38 14.41
5 Wells Fargo 6.70 98.66 0 1.72 2.06 10.35
6 HSBC 16.31 98.37 2 2.92 3.28 17.67
7 US Bank 5.81 99.16 1 0.81 1.28 8.14
8 Bank of America 11.94 98.67 2 1.33 2.16 15.78
9 Barclay Card 13.05 98.19 1 1.58 1.72 13.95
10 Capital One 20.98 97.60 0 2.99 4.10 22.44
Credit Card Index 12.20 98.32 1 1.59 2.11 15.10


E-Banking Web Transaction Performance Index
04/14/2013

 

Week ending April 14, 2013
Rank Target Total Response Time (sec) Success Rate (%) Outage Hours Average Time to First Paint (sec) Total Time to Interactive Page (sec) Total User Experience Time (sec)
1 Ally Bank 16.80 100.00 0 1.59 2.92 21.93
2 Bank of America 13.87 97.87 1 1.60 2.54 17.97
3 Chase 12.66 99.57 0 1.94 2.83 14.79
4 Citibank 13.17 98.13 2 1.88 3.05 24.96
5 Citizens Bank 15.50 97.25 2 0.80 1.44 18.50
6 Etrade 4.75 98.42 1 1.32 1.54 6.54
7 BB&T 7.71 98.93 0 0.98 1.52 9.04
8 PNC 9.60 95.89 5 0.99 1.89 11.76
9 US Bank 6.11 99.09 1 0.80 1.32 8.39
10 Wells Fargo 4.98 98.41 1 1.35 1.74 9.46
11 SunTrust 11.48 99.92 0 2.49 2.56 14.53
12 HSBC 10.46 91.04 6 1.82 2.37 13.43
13 Regions Bank 8.74 94.00 4 1.33 1.58 9.62
14 TD Bank 5.44 97.79 0 0.81 1.06 9.01
eBanking Index 10.03 97.57 1 1.32 1.75 12.59


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