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Pay by bank is not a new electronic-payments concept—consumers have been paying utility bills with their bank accounts for years—but the promise of lower fees and reduced merchant headaches is energizing the service, and work is at hand developing new use cases. Witness Radial Inc., an e-commerce platform adopting Link …

Most U.S. consumers—53%—concerned about a possible fraudulent transaction on their credit card statements make the first inquiry with the issuing bank, not with the merchant. That’s according to the newly released 2024 Cardholder Dispute Index released by Chargebacks911, a Clearwater, Fla.-based dispute-management company. Conducted in partnership with TSG, an Omaha, …

The Federal Trade Commission and the state of Florida reached a settlement with Chargebacks911 in a lawsuit they filed in April alleging the company and its owners use multiple unfair techniques to prevent consumers from winning chargeback disputes. The settlement would prohibit them from providing chargeback mitigation services to high-risk clients that use affiliate …

Fresher data flowing directly from payments platforms could mean more effective remedies against chargebacks, some observers say. On Tuesday a major risk-management firm acted on that theory with a service that allows sellers to factor in information regarding chargebacks and disputes that flow through integrations with PayPal Holdings Inc. and …

Travel companies experienced a 71% growth in chargebacks in the past few years, according to the “Tackling the Travel Chargeback Challenge” report from Outpayce from Amadeus, a global travel company. The survey canvassed 46 airline and travel agent executives in the second quarter. The Accredited Standards Committee X9 Inc. started an industry forum …