A vendor that provides online chat services for customer acquisition and engagement appears to be the common thread in breaches disclosed Wednesday by Delta Air Lines Inc. and Sears Holdings Corp. The service provider is [24]7.ai Inc., a San Jose, Calif.-based company that provides services like virtual chat agents and …

Mobile-wallet usage is expected to increase in 2019 as almost 2.1 billion consumers worldwide choose the payment option, predicts Juniper Research Ltd. In its “Mobile Wallets: Service Provider Analysis, Market Opportunities & Forecasts 2018-2022” report released Wednesday, United Kingdom-based Juniper notes that next year’s forecasted number of mobile-wallet users is …

The Request Network, a decentralized payment network built on the Ethereum digital currency, says it is now live on the main network used by Ethereum. This development enables requesting and sending cryptocurrency payments for goods, services, or as peer-to-peer payments, Request Network says. These initial digital-currency payments are available only …

Glance Pay, a mobile-payment service that had only been available in Canada, is now available for U.S. consumers and merchants, Glance Technologies Inc. announced Wednesday. Vancouver, British Columbia-based Glance says Glance Pay is accepted at 14 merchant locations, ranging from restaurants and food trucks to salons and service providers, across …

A strong majority of consumers—60%—would use an intelligent personal assistant or voice-activated speaker to make a purchase or payment, finds the latest iteration of the TSYS U.S. Consumer Payment Study. The response is notable in because it was less than a year ago that another survey found only 19% of …

Buy online, pick up in store is now a mainstream expectation for consumers, finds a survey from Kibo Software Inc., an e-commerce platform provider. In the Kibo “2018 Consumer Trends Report” of 3,000 U.S. consumers, 67% said they made a purchase online and picked it up in a store in …

Visa Inc. is altering its chargeback-resolution program to condense the reason codes into four categories, amend the time to resolve a disputed transaction, and make other changes. According to data on a Chase Paymentech site, the changes are set to go into effect April 15 because the card brand wants to …

Machine learning and huge swaths of data are being enlisted in the battle to counter online fraud, with CyberSource announcing an enhancement to its fraud-prevention service and processor Worldpay Inc. launching a new fraud-prevention service Wednesday at MRC 2018, the annual conference held by the Merchant Risk Council. CyberSource, a …

E-commerce fraud over a two-year period through the end of 2017 increased 7% across all merchant categories, finds the Ecommerce Fraud Index released Tuesday by fraud-prevention specialist Signifyd Inc. The index reported the level of total fraud losses increased from 3.8% of sales volume in 2016 to 4.09% in 2017. …

Alipay, the mobile-payment service used by 600 million consumers, and processor First Data Corp. are expanding the number of U.S. merchant locations that can accept the China-based payment method in stores, Alipay announced Monday. The expansion comes nearly a year after the two companies said First Data would move Alipay …