Merchant attrition fell to 21% in 2014, down from 22% in 2013, reflecting continuing merchant use of specialty point-of-sale software that helps them run their businesses in addition to enabling payment acceptance, finds a report from Adil Consulting. The report, “Merchant Attrition: Strategies, Tactics, Best Practices & Industry Benchmarking,” examines …
Read More »VeriFone’s North American Revenues Jump 54%, but Top Brass Insists It’s Not All EMV
Sales in VeriFone Systems Inc.’s North America region jumped 54% in the quarter ended April 30 to $193 million from $125.3 million a year earlier, the payment-processing equipment maker reported Thursday. The big driver was the conversion of U.S. merchants’ point-of-sale terminals ahead of an October deadline for the devices …
Read More »Eye on Security: Heartland Theft, PA-DSS Updated, Sally Beauty Confirms Second Breach
Four computers containing Social Security and bank-account numbers for an estimated 2,200 individuals have been stolen from a California office of merchant processor Heartland Payment Systems Inc.’s payroll-processing division, Heartland reported Monday. Also on Monday the PCI Security Standards Council updated its rules governing payment card software. And in other …
Read More »Federal Court Orders Defendants in Newtek Case To Pay $1.7 Million Fine to FTC
Already found liable for its role in a telemarketing scheme that defrauded consumers, Universal Processing Services of Wisconsin LLC, doing business as Newtek Merchant Solutions, now will have to pay its share of a $1.7 million fine, a U.S. District Court judge ruled last week. The Federal Trade Commission in …
Read More »How Statement Scrutiny and Consumer Choices Could Yield Payment Savings
Merchants, whether they sell online or in stores, consistently have one bugaboo about their payment-processing service: They want it to be cheaper. Online retailers, in particular, which pay higher card-not-present interchange rates, can use some simple practices to make a dent in these costs, as outlined this week in a …
Read More »E-Commerce Sales Hit 7% of Retail Volume for the First Time
Electronic commerce hit a milestone in the first quarter by accounting for 7% of total retail sales for the first time, the U.S. Commerce Department’s Census Bureau reported Friday. Preliminary estimates from the Census Bureau pegged seasonally adjusted retail sales at $1.15 trillion, with e-commerce totaling $80.3 billion. In 2014’s …
Read More »EMV for Small Merchants Is a Hard Sell, But It’s Easier With The Right Approach
Selling payments services to small merchants is never easy. Now, throw in EMV and its attendant complications, add in merchant ignorance of the technology, and the sales pitch gets more complex. With the impending liability shift set for Oct. 1, independent sales organizations, acquirers, processors, and banks are scrambling to …
Read More »Global Payments Seeks Dismissal of the CFPB’s ‘Unprecedented’ Accusations
By Jim Daly Global Payments Inc., the biggest processor swept up in the Consumer Financial Protection Bureau’s April lawsuit against allegedly fraudulent debt collectors, came out with guns blazing Thursday in its first response to the CFPB’s complaint. “The CFPB’s attempt to hold Global [Payments] responsible for the actions of …
Read More »When It Comes to Acquirer Revenue, It Pays To Be Big—Just Not Too Big
By John Stewart Experts in merchant acquiring have long pointed out that, when it comes to revenue, size matters. Now there are numbers measuring just how much it matters. Acquirers processing the most annual volume, some $30 billion or more each, earned revenue at a rate of 41 basis points …
Read More »Processors Contest CFPB Charges That They Improperly Aided Debt Collectors
By Jim Daly Processors accused by the Consumer Financial Protection Bureau last month of aiding allegedly fraudulent debt collectors by providing them with payments services are beginning to file their answers to the federal charges. At least one of them is accusing the CFPB of “regulatory overreach” in the style …
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