Marketing

Buy online, pick up in store is now a mainstream expectation for consumers, finds a survey from Kibo Software Inc., an e-commerce platform provider. In the Kibo “2018 Consumer Trends Report” of 3,000 U.S. consumers, 67% said they made a purchase online and picked it up in a store in …

With about 18 months of experience with contactless debit cards under its belt, TCF Financial Corp. says it’s all-in for so-called dual-interface cards and mobile payments as the number of U.S. merchant locations accepting contactless payments continues to grow. The Wayzata, Minn.-based company’s TCF Bank began supporting the major mobile …

Kiosks, and the technology that supports them, are hardly new. We’ve been using kiosks to check in at the airport and print out a wedding registry at our local home-goods store for years. But today, kiosks are moving into fast-food restaurants, rental-car stores, drugstores, malls, and everywhere in between. In …

Macy’s Inc. said it is launching a self-checkout feature in its mobile app that lets customers scan an item with their phone and pay with a registered card. So-called mobile-checkout stations validate purchases, take off security tags, and bag the goods. The launch follows a test at the chain’s Woodbridge, …

Alipay, the mobile-payment service used by 600 million consumers, and processor First Data Corp. are expanding the number of U.S. merchant locations that can accept the China-based payment method in stores, Alipay announced Monday. The expansion comes nearly a year after the two companies said First Data would move Alipay …

The home-delivery craze is starting to manifest itself at other venues, with the airport representing the latest example. With a new mobile app, harried passengers can have food or other products from airport stores delivered to them as they sit at their gates. The free app, called AtYourGate, comes from …

Some experts may dismiss cryptocurrency as impractical for retail payments, but at least one independent sales organization is doubling—make that tripling—down on crypto for merchant acceptance. Fort Lauderdale, Fla.-based Aliant Payment Systems Inc. last week launched programs for Ether and Litecoin to go along with one for Bitcoin that it …

Not many merchants are doing it yet, but surcharging credit card transactions will soon gain more acceptance as businesses do whatever they can to reduce their card-acceptance costs. That’s the expectation of merchant-processing executives who participated in a panel Tuesday at the Southeast Acquirers Association annual conference in Orlando, Fla. …

In an effort to make its cards more financially attractive to merchants, American Express Co. plans to cut its worldwide discount rate by potentially up to three times the level it had previously predicted for 2018. AmEx, generally the costliest of the major card brands for merchants to accept, typically …

Merchants wondering whether it’s worth it to invest in improving the consumer experience on their mobile Web sites or mobile-shopping apps may want to consider the findings of Worldpay Inc.’s “Mobile Payment Journey” survey. In the survey, released this week, 37% of U.S. consumers said they would spend more for …