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  By Jacob Bennett, ETA CPP It’s important to understand the significance of friendly fraud, the damage it can cause, and how merchants can avoid it. Friendly fraud. The name is misleading as there’s really nothing “friendly” about it. Friendly fraud is a type of chargeback in which a customer …

    The great success of the Starbucks mobile app has demonstrated that consumers will use a mobile app if it delivers the right value. The capacity to pay with an app alone is not enough, and one of the ways that Starbucks motivates customers to pay with its app …

  The traditional box office needed a serious refresh when it came to funneling large crowds through the gates quickly and efficiently. The same outdated model was problematic for all venues including music festivals, concert halls, museums and sporting events. Since many venues employ volunteers or part-time workers, the challenge …

    The demand for point of sale systems continues to expand as businesses seek to accept all payment types, manage inventory and compete for customers. To meet the growing demand, many payment processors have developed their own POS solutions, with varying degrees of success. To date, very few providers …

  By Tom McCole, Mobile Commerce Strategy, Infinite Peripherals, Inc. Space: the final frontier. Well maybe we’re not talking outer space yet, but in-flight travel for sure. Infinite Peripherals’ (IPC) mobile iOS handheld devices are simplifying multiple duties on many of Earth’s commercial aircraft and at airport terminals as well. …

    ISO Agents look at a number of different criteria when evaluating which agent program that they should ultimately establish a sales relationship with.  There are many factors to be considered beyond just residual splits; from support to equipment & processing alternatives; the considerations can be daunting.   The options …

  Sage Payment Solutions has launched the Sage Payments Developer Portal, an enterprise-level API developer enablement solution. As a collaborative resource, the Sage Developer Portal is the go-to platform that helps ISV and developers quickly integrate payments into their software, mobile application or website. Designed with the needs of software …

    By John Shlonsky, Senior Executive Vice President  & President, Merchant Services, TSYS In today’s dynamic payments environment, there are two vital components needed for ongoing growth. First, bring relevant products and services to the market. Then, provide operational excellence and support to the customers who use them. A …

    Consumers and brick-and-mortar stores across the country have been juggling the challenges of adapting to EMV technology – the microchip cards that will make card present fraud more difficult. Despite a number of setbacks, the potential benefits are worth the bother. When it comes to card-not-present (CNP) transactions, …

    Disruptive technologies, computer security, and global standards are poised to enable secure, seamless digital operations—supporting new payment models, while addressing risk. Today’s Challenges There’s no question that the payment and transaction landscape is complex, touching everyone from consumers, solution providers, and merchants to payment networks and banks. Regulatory …