Digital Transactions Authoritative, insightful and timely information for payments professionals
Diners visiting the Famous Foods Street Eats food hall at Resorts World Las Vegas soon will use one of 34 kiosks to order and pay for their meals.
Alpharetta, Ga.-based Agilysys Inc. announced the food hall will deploy its kiosks, which use the Agilysys InfoGenesis POS platform, for use at 16 food stalls. Resorts World Las Vegas also is using the Agilysys Pay platform for processing connectivity and Agilysys Analyze for metrics. It also is installing the Agilysys Kitchen Display System.
Agilysys says the kiosks will enable customers to select items, pay for their choices, and receive printed receipts. The kiosks eliminate the need for each food hall provider to have counter staff, while improving order accuracy and eliminating queuing, it adds. Each provider can update its own menu items, prices, and specials in real time without affecting the kiosk’s availability for other providers.
The Famous Foods Street Eats venue has used kiosks since opening in 2021, but needed more flexibility from them, such as enabling each restaurant to be able to change menus, prices, and specials with no down time on the customer-facing kiosks. For orders from multiple restaurants, Agilysys says the technology can route items by food stall so only the relevant items appear on that restaurant’s kitchen display system.
“Fast order-to-pick-up times, the convenience of being able to relax at a table with dining companions rather than wait in a queue while orders are being prepared, and flexible, personalized payment options that include room-charges and player points redemption all elevate our guest experience,” Bart Mahoney, Resorts World Las Vegas vice president of food and beverage, says in a statement.
The new point-of-sale technology also enables menus to be removed from kiosk displays when a restaurant is closed and automatically re-enabled when the restaurant next opens. Also, customers receive an SMS text message when their orders are ready.
In addition to traditional credit and debit card acceptance, kiosk users also can charge to their rooms, use rewards points, and payroll deductions for Resorts World Las Vegas employees.
