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In its first earnings report since its split from the former NCR Corp., point-of-sale and digital-commerce technology provider NCR Voyix Corp. on Thursday said it added 14,000 sites to its platform in 2023.
Atlanta-based NCR Voyix’s platform handles payments, business-management and marketing functions for retailers, restaurants, and banks, and the company also provides self-checkout and related point-of-sale hardware. The company counts 67% of the largest global retailers as customers. These grocery stores and other retailers comprise NCR Voyix’s biggest customer base and generated $2.18 billion, or 57%, of 2023’s segment revenues of $3.83 billion.
Some 28,900 restaurants use Voyix’s platform and 6,500 use it for payments. In digital banking, Voyix claims 19.4 million customers use its platform through its bank relationships.
“In ’23, we added approximately 14,000 sites to our platform and signed more than 650 new customers to our growing book of business,” chief executive David Wilkinson said late Thursday on a conference call with stock analysts, according to a call transcript from The Motley Fool business news service. Platform traffic jumped 35%, he added.
Revenues in the retailer segment were flat in 2023 while revenues from restaurants grew 3% year-over-year to $886 million. Digital-banking revenues rose 6% to $579 million. In the wake of the NCR split, Voyix posted net losses of $315 million in the fourth quarter ended Dec. 31 and $422 million for the full year.
NCR Voyix is calling its first earnings report preliminary because it is still assessing the financial impact of what it says were fraudulent automated clearing house debits from one of its bank accounts. The company discovered the fraud in early February and pegs the impact at $23 million in 2023, with up to $5 million in related expenses net of recoveries expected in the first quarter. “To the extent possible, we are pursuing direct recovery of the fraudulent disbursements and insurance coverage for this matter,” chief financial officer Brian Webb-Walsh said on the call.
Besides its fast-growing digital business and POS hardware offerings, the old NCR Corp. was the nation’s largest ATM manufacturer. That business is now known as NCR Atleos.
