According to the 2014 World Retail Banking Report from Capgemini and Efma, less than 40% (a decrease from 41.6% in 2013 to 39.5% in 2014) of customers globally reported having positive customer experiences with their bank. The main reason for this dissatisfaction is the bank’s failure to develop a comprehensive …

Payments 3.0 This issue inaugurates the Payments 3.0 Fearless Forecast. The expectations discussed here represent a distillation of insights gathered from banks, merchants, card schemes, startups, regulators, and consumers, distilled by 30 years of seeing new payments systems come and go. Apple Pay: 2015 will be the year for Apple …

Components Biometrics in electronic payments didn’t have much life until last year, when Apple’s Touch ID and other applications gave the technology a shot of adrenaline. What’s next? It’s Act II for biometrics in payments. The now-defunct Solidus Networks Inc., better known as Pay By Touch, dominated Act I for …

Remember host card emulation? You might have lost sight of this variant of mobile payments based on near-field communication amid the flood of publicity Apple Inc.’s SIM-based Apple Pay service generated this fall. But HCE never went away, and now Royal Bank of Canada is making a bid to put …

  Gift cards sales in 2014 will top $124 billion in the United States, but that comes amid slowing growth, says a new report from CEB TowerGroup. The Arlington, Va.-based advisory firm predicts that gift card sales will see annual growth rates from 5% to 6% through 2017, an indication …

The Fast IDentity Online (FIDO) Alliance, a non-profit with more than 150 members in banking, payments, technology, and other industries, on Tuesday published its first standard for a better system of online authentication than the common but vulnerable user name and password. “Today, we celebrate an achievement that will define …

In the past 12 months, 51% of consumers purchased a physical good using a mobile phone, the highest percentage in five years, potentially signaling a greater propensity for consumer adoption of mobile payments, according to a new report from Javelin Strategy & Research. That’s up from 45% in 2013. In …

  Apple Pay made it famous, but the technology to mask card credentials isn’t new. Now, though, a battle is brewing over standards, fees, and just who gets to do the tokenizing. In the world of payments, having no value has become very valuable. The payments industry is quickly evolving …

  No doubt merchants and the payments industry understand the value of removing valuable cardholder data from merchant payment systems via tokenization. Doing so, however, may complicate merchants\' data-security practices and carry costs, suggests Avivah Litan, vice president and analyst at advisory firm Gartner Inc., in a blog post. Tokenization …

  Digital wallets, especially when used for mobile commerce, are gaining increasing favor among consumers, finds a report from the Adobe Digital Index, a research unit of Adobe Systems Inc., which carries implications for acquirers and payment gateways. In a survey of 400 U.S. consumers, Adobe found that the number …