While hoping that it's seeing the light at the end of its long data-breach tunnel, Heartland Payment Systems Inc. also is restructuring its sales force in an effort to boost flagging productivity. The Princeton, N.J.-based merchant acquirer fired 98 low-performing relationship managers in November, but is in the process of …

On the Back Burner in Congress, Interchange Heats up in California Proposed regulation of interchange is stalled in Congress, but California lawmakers are investigating the controversial revenue generator for credit and debit card issuers that merchants ultimately pay. It's not clear yet, however, whether the informational hearing held this week …

Retailers fighting what they say are high payment-card acceptance costs are not letting the heated debates about health care or President Obama's planned troop surge in Afghanistan push interchange off the political stage. The NACS?The Association for Convenience and Petroleum Retailing, next week will launch what it calls Phase 2 …

Profits and overall transaction volumes are still growing for Visa Inc. and MasterCard Inc., but the bank card networks' latest quarterly numbers show just how severe the cutback by recession-racked credit card issuers is becoming. In fact, there are about 104 million fewer credit cards circulating in the U.S. today …

Acquirers and independent sales organizations have plenty of opportunity to build transaction volume with merchants despite the economic downturn. They just need to work harder at incentives for merchants to accept cards instead of cash or checks and on satisfying merchant needs, according to a new research report released Wednesday …

While credit card acceptance is making inroads in a slew of new markets like transit and parking, it turns out the plastic is losing ground among physicians. Some 32.7% of doctors' offices do not accept credit cards, up almost 4.5 percentage points from a year ago, according to a survey …

Pricing is by far the biggest reason merchants cite when asked why they left their previous payment card processor, but there's more to the attrition story than meets the eye, according to a new study by Aite Group LLC. “Pricing is only the proverbial straw that breaks the camel's back,” …

Not all merchants choose independent sales organizations and acquirers the same way, and when they do, they do so for widely disparate reasons, says a research report released this week by Aite Group LLC, Boston. Yet “ISOs and acquirers are not differentiating among merchants” with respect to direct marketing and …

Biometric-authentication and loyalty-services technology provider Pay By Touch is in bankruptcy, has cut costs drastically, and is shopping some of its subsidiaries, but the company's former chief executive–who is now a member of the firm's newly constituted board of directors–says Pay By Touch is solid at its core. “This company …

Capping months of planning, bank-holding company Synovus Financial Corp. confirmed Thursday afternoon that it would spin off its entire 80.8% interest in payment card processor Total System Services Inc. (TSYS) to its shareholders. In doing so, Synovus brings up what is likely to be the rear of an extremely active …