The War on Attrition Jane Adler High attrition rates are likely to continue as the economy finds its footing and competition among acquirers for merchants remains fierce. After being rocked by recession and weak recovery for several years, merchant acquirers may have felt like they turned the corner in December …

Payment processor Total System Services Inc. sees new opportunities in merchant acquiring while No. 3 credit card network American Express Co. saw a double-digit jump in charge volume in the fourth quarter, an indication of a possible revival in consumer spending. Boosted by its new business from merchant acquirer First …

Despite the hype about mobile payments, most consumers still aren't comfortable using smart phones to pay for things, according to new research from the Bank Administration Institute and Hitachi Consulting. That, however, could change, and change soon. The study also shows that debit remains consumers' preferred payment choice, though its …

In the largest U.S. chainwide expansion yet seen in mobile payments, Starbucks Coffee Co. announced on Wednesday it is extending its proprietary, prepaid mobile payments pilot to all of its U.S. company-owned stores. The move brings the chain’s Starbucks Card Mobile App to almost 6,800 stores and increases the number …

Cash: It’s still everywhere electronic payments want to be. Despite decades of gains by credit and debit cards, electronic commerce, the automated clearing house, and now mobile payments, cash is hanging on and will do so for many years, according to new findings from Aite Group LLC. Consumers spent $1.20 …

Mobile payments are getting increasingly competitive, and this week the competition ratcheted up even more. Intuit Inc., maker of the QuickBooks accounting software for small businesses, is now offering a free credit card reader for smart phones to merchants using its GoPayment mobile service. Intuit also is waiving monthly service …

Acquiring Next in Merchants’ Cross-Hairs Lauri Giesen Fresh from their success in winning regulation of debit card interchange, merchants smell bank blood in the water. That means banks and the networks had better act fast if they want to protect credit card interchange. Now that retailers have gotten Congress to …

Security An End to the Great Data-Storage DebatePeter Lucas Weaning merchants from their ingrained practice of storing payment card data won’t be easy, but security experts conclude it must be done. Meanwhile, encryption technology, though growing in popularity, is not invulnerable. Having survived database breaches at high-profile retailers and merchant …

Trends & Tactics PayPal Eyes Payments from Couch Potatoes Might PayPal Inc.’s next advertising theme be, “As Seen on TV”?Having recently struck deals that will bring it to the physical point of sale, the payments unit of eBay Inc. is working with a Texas television-technology specialist to handle anticipated growing …

Giving the bank card networks a taste of the medicine they’re getting in the U.S., Canada’s Competition Bureau on Wednesday took action against Visa Inc. and MasterCard Inc. rules against surcharging and honor-all-cards requirements intended to prevent discrimination by Canadian merchants against credit cardholders. “Visa and MasterCard’s anti-competitive behavior hurts …