Only 42% of consumers would consider or have already bought wearable technology. That’s one result from a Bank of America Corp. survey of more than 1,000 U.S. adults. Wearables garner much attention because of their mobile-payments capabilities. These devices—mostly watches—enable consumers to make mobile payments without using a smart …
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The CFPB Weighs in With Guidelines to Protect Consumers Using Faster Payments
The federal Consumer Financial Protection Bureau on Thursday issued nine guidelines summarizing its vision for faster payments as banks, payment processors, tech companies, and other government regulators continue work on proposals for improving U.S. payments. “Companies developing new financial technologies should be building systems from the outset with consumer protections …
Read More »Restaurants Most Likely To Adopt Mobile Payments, Consumers Say in a Survey
Consumers expect restaurants to be the top merchant type to adopt mobile payments, especially as they envision it simplifying the payment process. That’s the finding of a survey from independent sales organization Harbortouch Payments LLC, which also products point-of-sale products for restaurants and other merchants. In the survey of 1,000 …
Read More »A New Harris Survey Shows That Consumers Feel the Love for Visa and PayPal
By Jim Daly Grizzled veterans of the payments industry may not have warm and fuzzy feelings for card networks, but the view can be different from consumers’ eyes. In its 27th annual study of brands, a newly released Harris Poll EquiTrend report ranked Visa Inc. as the No. 1 payment …
Read More »Trust Issues: Banks Losing Favor Among Consumers
Up against determined competition from big technology companies, financial institutions have always reassured themselves that they still have an edge in payments when it comes to consumer trust. Now, that edge appears to be eroding fast. On the question of consumer trust, banks and financial institutions are losing ground to …
Read More »Younger Consumers Inclined To Choose Debit, Especially for the Rewards
Debit-rewards programs offered by banks appear to be rebounding a little, with younger consumers more motivated than other age groups to use them. That’s according to a new report from payments-research firm Mercator Advisory Group Inc. Debit rewards programs fell out of favor with banks following passage of the Durbin …
Read More »Card-Linked Offers Gaining Favor Among Consumers: Survey
Card-linked offers appear to be gaining consumer favor, according to results of a survey from the CardLinx Association, a Burlingame, Calif.-based trade group. Over the past 12 months, consumer use of card-linked offers increased 92%, the association said. It surveyed more than 50 companies. Other survey results show 95% …
Read More »Consumers Want to Use Apple Pay, But Find Merchant Acceptance Lacking: Survey
It’s a familiar refrain in payments: For consumers to use a payment method there has to be places to use it. Apple Pay, it seems even with all of the hoopla surrounding it, is no different. That’s what a recent report from Phoenix Marketing International, a Rhineback, N.Y.-based firm, …
Read More »Eye on Mobile: Mobile Devices Becoming More of a Retailer Ally in Authenticating Online Consumers
Smart phones may become a strong ally to fraud-plagued e-commerce merchants in helping to verify the location and identity of an online shopper. Online fraud is often committed by criminals who manipulate their computer’s location data and other attributes to make it appear they are who they say they …
Read More »Plenti Offers Cross-Merchant Rewards—But Will Consumers Use It?
When the Plenti loyalty program—announced Wednesday by American Express Co.—debuts this spring, it will mark the first time a U.S. consumer-rewards program on a national scale enabled points to be earned and used across multiple merchants. The inaugural group of merchants includes AT&T, ExxonMobil Corp., Macy’s Inc., Nationwide Mutual Insurance …
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