Merchant satisfaction with payment processors has dwindled in the past year, as sellers cope with the impact of inflation on their processing costs as well as on their business in general, according to J.D. Power’s 2023 U.S. Merchant Services Satisfaction Study. The merchant satisfaction score for merchant-services providers totaled 853, …

Mexican quick-service restaurant chain Del Taco LLC is rolling out an artificial intelligence-based voice-ordering system from Presto Automation Inc. The new system is expected to fully automate orders placed at the drive-thru window, dramatically reducing the need for drive-thru staff to take orders. Lake Forest, Calif.-based Del Taco, which has …

Newtek Business Services Corp., a provider of loans, merchant processing, and other services for small businesses, has completed its acquisition of National Bank of New York City. The acquisition agreement, which Newtek entered into in 2021, was subject to approval by the Office of the Comptroller of the Currency. The …

Ordeno has become the latest player to jump into the highly competitive restaurant POS market with the launch of the Ordeno app. The company expects to differentiate its app from those of competitors by providing what it bills as a richer list of services that includes the ability to access …

Cheq Inc. is expanding its footprint in the highly competitive stadium-payment space by adding restaurants, bars, hotels and stadiums to its roster of merchants in South Florida. The expansion comes on the heels of Cheq’s deal in 2022 with the Miami Dolphins of the National Football League to be the …

Vending, as well as unattended payments, is evolving into a more-encompassing retail setting and bringing digital payments along. Few merchant segments have been as well-suited to contactless payments as vending and unattended payments. And now, spurred by changing consumer habits during the pandemic, contactless payments are driving cashless payments in …

U.S. payments provider Shift4 Payments Inc. said it has now processed transactions in Europe on its SkyTab point-of-sale platform for restaurants and its VenueNext service for mobile ordering and payment at stadiums and other facilities. The company said it plans to launch the two platforms commercially in Europe next year. Kansas-based processor Euronet Worldwide Inc.’s epay …

Prepaid card platform Blackhawk Network Holdings Inc. launched its One4All gift card, a single gift card accepted at more than 100 merchants and restaurants. The card is issued by Pathward N.A., a unit of Pathward Financial. Matera, a Brazil-based instant payments and QR code payments company, opened an office in San Francisco …

The messaging app Clickatell added updates to its Chat Commerce Platform, including a new integration of Chat 2 Pay, which allows travel brands to accept payments as part of business messages. The card-issuing platform Marqeta Inc. announced it has integrated Mastercard Track Instant Pay, which enables immediate payment of supplier invoices. The virtual-card platform Extend announced …

One legacy of the pandemic is how the shift to contactless, remote, and other forms of payment has enabled small businesses to compete with big enterprises. During the pandemic, retail commerce shifted almost overnight from primarily cash, card, and in-person transactions to primarily contactless, digital, and remote payments. For merchants, …