Almost universally derided by banks and payment card networks, the Durbin Amendment debit card interchange price controls that took effect a year ago Monday have received mixed reviews from merchant acquirers. But one big acquirer that made Durbin a key part of its sales and retention efforts early on, Heartland …
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Eye on Mobile: Consumers Like Non-Bank Wallets; Android Stays on Top
Nearly half of consumers are interested in using mobile wallets, and they are not necessarily wedded to wallet products from banks, according to research released on Monday. Indeed, some 48% of U.S. consumers surveyed online in April said they are interested in mobile wallets. Of these, 80% expressed a preference …
Read More »Google Starts Selling a Wallet-Equipped Smart Phone Directly to Consumers
Google Inc. breathed a bit of new life into its struggling Google Wallet franchise on Tuesday with the announcement that it is releasing directly to the public a new Android-powered phone that features the Wallet app. The so-called unlocked device, a Nexus smart phone, will work on any carrier network …
Read More »Consumers Look to Tech Firms for Innovation But Place Their Trust in Banks
Countless news reports have reported or speculated about what Google Inc., Apple Inc., Amazon.com Inc., and Facebook Inc. have done or might do in mobile payments. Consumers, however, don’t rate these four companies as highly as they do their own banks or traditional payment companies in trustworthiness involving their financial …
Read More »Group Claims Consumers Don’t Expect Retailers to Pass on Durbin Savings
The war of words between the payments industry on the one side and retailers on the other side continued this week when a lobbying group backed by big banks and payment card networks released survey results claiming that only a tiny fraction of consumers believe retailers are passing on their …
Read More »Components: ATMs for Modern Consumers
By Peter Lucas With transactions leveling off, independent ATM networks are gearing up to offer a host of new services aimed at the unbanked and the offers-obsessed. Increasing ATM transaction volume is a tall order these days. Growth in total transaction volume has slowed to …
Read More »Consumers May Not See Much Durbin Benefit from Card-Not-Present Merchants
n Some 41% of card-not-present merchants responding to the survey at the Direct Response Forum’s annual conference earlier this month said they do not intend to pass on lower debit card costs to consumers, according to results announced on Thursday by the DRF. Fully 56% said they don’t know …
Read More »Consumers Nearly Carefree When It Comes to Smart-Phone Security
With much of the payments industry and Silicon Valley tech press in a speculative frenzy about what Google Inc., Apple Inc., and Facebook Inc. might or might not do regarding mobile payments, a new study has come along indicating that consumers are complacent, arguably extremely complacent, about protecting personal and …
Read More »Consumers Are Skeptical of Durbin Benefits, According to Survey
Consumers have few expectations that they’ll benefit from pending debit card interchange price regulations, according to new survey findings from Javelin Strategy and Research. And, with consumers used to free checking and debit cards, banks will need to move carefully if they want to impose new fees to make up …
Read More »One Payments Company, At Least, Shows How Consumers Could Gain from Durbin
Merchants and other proponents of the Dodd-Frank Act’s Durbin Amendment, which will regulate debit card interchange rates starting this summer, argue that the law will benefit consumers by allowing retailers to pass on lower transaction costs to their customers. While banks and other critics say this is unlikely, an alternative-payments …
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