For acquirers, high attrition and slow growth are symptoms of misunderstanding merchants’ real needs, says Adil Moussa. Here’s how to remedy the problem. Most marketing in merchant acquiring is bad because it misses one—sometimes all three—of the cornerstones of good marketing. Both the relatively slow organic growth that most acquirers …

Two reports released Thursday point up the accelerating rate at which consumers are turning to a mobile device rather than a PC to pay an online merchant or another person. The news comes as major tech players like Apple Inc., Google Inc., PayPal Holdings Inc., and Samsung Electronics Co. Ltd. …

When Nikki Baird and Steve Rowen evaluated retailers’ digital gift cards this year, the thing that surprised them the most was how disjointed the shopper experience is. Card sales that worked just fine at a merchant’s desktop site just didn’t translate well to a mobile device, for example. That could …

This young demographic is shaking up payments. Capturing their business requires new tools, new approaches, and, above all, open-mindedness. My 80-year-old mother doesn’t have an ATM card, but I don’t think my 4-year-old grandson will ever have a checkbook. Hard cash’s days are numbered. The payments industry is in the …

The latest version of Google Wallet tended to get lost in all the hoopla surrounding Google Inc.’s launch two weeks ago of its Android Pay mobile-payments service, but while Wallet now has more modest ambitions, it could prove to be a potent force in the rapidly growing person-to-person payments business. …

By John Stewart When Nikki Baird and Steve Rowen evaluated retailers’ digital gift cards this year, the thing that surprised them the most was how disjointed the shopper experience is. Card sales that worked just fine at a merchant’s desktop site just didn’t translate well to a mobile device, for …

Security Notes It has long been established that something as simple and ordinary as our handwriting exposes our character traits, and may determine whether we receive a job offer or not. But it has only recently been established that something as simple and ordinary as our payment record exposes the …

  PayPal Holdings Inc. is jumping into the free personalized person-to-person payments game with the launch of PayPal.Me. Announced Tuesday, PayPal.Me enables consumers to create personalized permanent links to share with others. When clicked, the links then present a Web page for senders to select the amount and the payment …

By John Stewart Larger screens, buy buttons, and streamlined checkouts are expected to combine to raise the profile of smart phones in e-commerce. And now there are numbers to show just how much retail sales volume the devices will generate. Smart phones will account for $27.7 billion in retail mobile …

By Kevin Woodward San Francisco-based carrier-billing specialist Boku Inc. has bought mobile-payments provider mobileview Italia, Boku announced Thursday. The deal means Boku will provide carrier billing to more than 87 million mobile-carrier subscribers in Italy. Globally, Boku says its service, which enables consumers to make digital purchases using their wireless …