Creating lifetime, brand-loyal customers who return to your online store with what we call “surprise and delight” is not as easy as it once was. The fact is, shoppers are not created equal. Some online shoppers are deal seekers. Hopping from site to site, these shoppers are easily lured away …

A trade group of independent ATM deployers on Thursday issued a report blasting the federal government’s Operation Choke Point targeting high-risk merchants, and the nation’s leading retailer association called on the Federal Trade Commission to investigate the PCI Security Standards Council on antitrust grounds. While mostly affecting a few merchant …

By John Stewart @DTPaymentNews Ever since Apple Pay debuted in 2014, payments pundits have wondered how fast mobile payments would catch on with consumers. The near-simultaneous arrival of two rivals, Android Pay and Samsung Pay, last fall only made the question more urgent. And now data is emerging that indicates …

Confronted with pokey EMV transactions, consumers and merchants in the United States may be eagerly looking for the contactless revolution to start. But in the United Kingdom, the wave-and-pay method is already picking up quite a head of steam. Consumers in the U.K. performed just over 1 billion contactless transactions …

With the rollout of EMV chip cards in the United States shrinking opportunities for criminals to use counterfeit cards at the point of sale, fraud rings are turning their attention to customer-contact centers as a way to fraudulently order replacement credit and debit cards and take over consumer accounts. More …

• Fidelity National Information Services Inc. and The Clearing House Payments Co. LLC announced they will launch a pilot for real-time payments in the first quarter of next year. The system will focus initially on bill payments and will use FIS technology along with The Clearing House’s real-time payment platform. …

• Prepaid card and mobile-banking provider Green Dot Corp. named three new independent directors to its board and non-independent director Sam Altman stepped down as the company expanded its board from eight to 10 directors, all but one of them now independent. Green Dot shareholder Harvest Capital Strategies LLC, which …

• Merchant acquirer Global Payments Inc. reported net income of $69.1 million for fiscal 2016’s third quarter ended Feb. 29, up 10.4% from $62.6 million a year earlier. Revenues came in at $679.9 million, up 2.2%. Global Payments expects to complete its acquisition of Heartland Payment Systems Inc. this month. …

  The U.S. payments industry’s transition to EMV chip cards has produced a number of side issues, but few may be more pressing for card-not-present merchants than the failed authorizations caused by the ongoing replacement of as many as 1.6 billion credit and debit cards. The new EMV cards carry …

The first chapter in the U.S. conversion to the EMV chip card standard is not even complete, but a leading payment card manufacturer sees growing interest in the next chapter, one that could be centered on so-called dual-interface cards that enable contact and contactless transactions. The vast majority of U.S. …