A willingness to listen, knowledge of the industry and of the merchant, and preparation are key to skirting a merchant’s rebuff reflex. It’s a universal sales-agent experience. The rebuff, deflection, or outright rejection from a merchant who, in her mind, is yet again hearing a sales rep talk about how …

By Kevin Woodward A willingness to listen, knowledge of the industry and of the merchant, and preparation are key to skirting a merchant’s rebuff reflex. It’s a universal sales-agent experience. The rebuff, deflection, or outright rejection from a merchant who, in her mind, is yet again hearing a sales rep …

There are several reasons why you can’t rely on law and regulation, says Ed Adshead-Grant. Here’s where they fall short and what you should do about it. Initiatives like open banking and faster payments have ushered in a whole new era in the world of business-to-business payments. The industry is …

For former Heartland Payment Systems Inc. chief executive Bob Carr, the next venture goes beyond simply making money. Carr led the $4.3 billion sale of his old company to Global Payments Inc. in April 2016. But rather than ride off into a comfortable retirement, Carr is back with his latest …

Just six months after declaring that it intended to become a player in the independent software vendor (ISV) payments space, processor First Data Corp. late Monday said it has a deal to buy a prominent ISV, CardConnect Corp., for $750 million. “CardConnect has been investing in technology, dedicated sales, and specialized …

It could be taken as a sign of how competitive the order-ahead-and-pay feature has become in the rapidly developing market for mobile payments. In a lawsuit filed in federal court on May 2, CardFree Inc. has accused rival mobile-payments developer Scvngr Inc. of fraudulently accessing CardFree’s technology to process orders …

Having built a successful payments processor and sold it to Global Payments Inc., Bob Carr is ready to build another company, but this time with a purpose beyond simply making money. Carr’s latest endeavor is Beyond, launched May 1, just over a year from the closing of Global Payments’ $4.3 …

Online merchants looking to increase their sales volume may want to consider offering instant financing. A study by Researchscape International reveals that 75% of respondents would be more likely to purchase from an online retailer that offers instant financing than one that does not. Another 28% said they would be …

Merchants like programs that cover their credit card acceptance costs. So do ISOs and acquirers, some of which see a big opportunity in programs that help merchants with surcharging. Surcharging for credit card transactions or offering a cash discount may have obvious benefits for merchants, but these programs also carry …

Merchants like programs that cover their credit card acceptance costs. So do ISOs and acquirers, some of which see a big opportunity in programs that help merchants with surcharging. Surcharging for credit card transactions or offering a cash discount may have obvious benefits for merchants, but these programs also carry …