• On Track Innovations Ltd. launched its “My Chip Buddy” marketing effort to support the company’s newly introduced PayEnable platform, which allows manufacturers and designers to build payments capability into their products using near-field communication (NFC) technology. • Grocer The Kroger Co. says chargebacks related to its EMV rollout contributed …

  Nothing like an unexpected chargeback to turn a recalcitrant merchant into an EMV believer. According to new survey results from Javelin Strategy and Research, only 8% of small and so-called micro businesses queried in February who didn’t accept EMV chip cards cited as a reason the lack of a …

  Hiccups in the U.S. payment card industry’s monumental shift to EMV chip card technology are beginning to surface, and one problematic area is chargebacks among card-present merchants. That’s the observation from one large merchant-services provider, and it’s corroborated by a recent report from First Annapolis Consulting Inc. containing similar …

Merchant acquirers are reporting more chargebacks now that the U.S. conversion to the EMV chip card standard is underway, but chargeback exposure varies widely by acquirer. And, so far at least, relatively few of the chargebacks are translating into actual financial losses. That’s the word from First Annapolis Consulting Inc., …

A significant chunk—44%—of small-business owners have no knowledge of the EMV liability shift coming Oct. 1. That finding from “Small Business EMV Readiness,” a report released by Javelin Strategy & Research this week, suggests that many might be in for a shock when their merchant-processing statements arrive in November and …

Want to know where the chargebacks are coming from? Clearwater, Fla.-based Chargebacks911, which runs a chargeback-mitigation service, has ranked the top five U.S. cities in terms of chargeback rates, placing a ZIP code in Show Low, Ariz., with a 2.2% rate, at the top. The study of 500,000 chargebacks of …

Chargebacks may not be lumps of coal, but many merchants may consider them as such this holiday season. n Chargebacks are the process by which cardholders contest charges they didn’t make or don’t recognize when they receive their statement. A chargeback filing typically requires a merchant to dig up supporting …

Continuing a chargeback-streamlining process that began back in 2004, Visa Inc. in April will no longer require card issuers to obtain signed paper documentation in disputes involving transactions the cardholder claims are fraudulent. Instead, issuers may submit the required documentation electronically. Visa is not mandating that issuers eliminate signed documentation, …

Online merchants shouldn't wait for chargebacks to indicate a problem with fraudulent orders. Instead, they should pay attention to other indicators, such as the volume of canceled orders, to anticipate whether a wave of chargebacks is about to hit. That's the argument Dave Moriarty, director of data mining at Apple …

A problem the electronic payments industry calls “friendly fraud,” which has long dominated chargebacks for online sellers of digital goods from songs to software, is getting worse for these merchants, according to the top executive of a payments processor specializing in this market. Gene Hoffman, chairman and chief executive of …