Did you know that the typical business will only hear from around 4 percent of their unsatisfied customers? That leaves the remaining 96 percent with the potential to file a chargeback against a merchant’s business, negatively impacting their bottom line. The ability to maintain positive cash flow is one …

Square Inc. on Tuesday pulled back the curtain, at least a little bit, on its Cash App and the related Cash Card, a Visa-branded debit card. The app has 7 million active users, and cardholders spent $90 million using the card in December, good for annualized volume of $1 billion, …

Many merchants—98%—are looking to make investments in their checkout systems this year, finds the Merchant Credit Survey from Vyze Inc., a consumer financing provider. Investing in financing programs ranked high, with 97% saying they anticipate focusing on financing and credit options. Most merchants—92%—plan to make mobile app and mobile Web …

For years, the change in card credentials that occurs when issuers send out replacement plastic has caused heartburn for cardholders and merchants alike. New card numbers, expiration dates, or three-digit card-verification values can help thwart fraud when cards are lost or stolen, but they also wreak havoc with unaware merchants, …

As Apple Pay’s global user base climbs to an estimated 127 million individuals, a mystery about why even more consumers don’t use Apple Inc.’s mobile-payment service confounds one researcher. Loup Ventures, a Minneapolis-based venture-capital firm, on Thursday released its annual Apple Pay review. Among its findings is that the estimated …

Visa Inc. launched Token Management Service, a service it says will make it easier for users to manage tokenized payment card data from multiple sources and across multiple channels, the card network announced Thursday. Designed to complement the Visa Token Service, the new program provides a way for merchants to use …

A new guide from the U.S. Payments Forum outlines the considerations for selecting a mobile-wallet program and draws upon lessons from past successful and unsuccessful mobile wallets launches. In its white paper, “Mobile and Digital Wallets: U.S. Landscape and Strategic Considerations for Merchants and Financial Institutions,” the Princeton Junction, N.J.-based …

Some 124 new data breaches have become known this year as of Feb. 16, the Identity Theft Resource Center reports. And the White House’s Council of Economic Advisors issued a study last week pegging the cost of malicious cyber activity to the economy in 2016 at $57 billion on the …

Network Merchants LLC has agreed to acquire Creditcall, a United Kingdom-based payment gateway provider, processor, and vendor of EMV kernel software. Terms of the deal, including a price and an estimated closing date, were not disclosed in NMI’s official announcement. Roy Banks, NMI’s chief executive, tells Digital Transactions News the …

After announcing a coming rebranding for its Android Pay mobile and online payment service in January, Alphabet Inc.’s Google subsidiary on Tuesday formally unveiled the new Google Pay. But the rebranding, centered on a new mobile app for Android devices, is a work in progress, with more changes and new …