Call-center fraud is becoming a bigger problem for card issuers and financial institutions, increasing 45% globally since 2013, according to a new study from Atlanta-based Pindrop Labs. In 2013, an average of one in every 2,900 calls to a call center was fraudulent. This year, the rate is one fraudulent …

Call-center fraud is becoming a bigger problem for card issuers and financial institutions, increasing 45% globally since 2013, according to a new study from Atlanta-based Pindrop Labs. In 2013, an average of one in every 2,900 calls to a call center was fraudulent. This year, the rate is one fraudulent call …

With the rollout of EMV chip cards in the United States shrinking opportunities for criminals to use counterfeit cards at the point of sale, fraud rings are turning their attention to customer-contact centers as a way to fraudulently order replacement credit and debit cards and take over consumer accounts. More …

Acquirers and financial institutions can put consumer and merchant affinity for smart phones to work for them when trying to comply with anti-money-laundering and know-your-customer regulations. Smart-phone activity, whether it’s purchasing behavior, location habits, or personally identifiable information associated with the wireless carrier account, can be used to vet the …

We’ll never get there so long as we rely on traditional tools. Since criminal tactics are constantly evolving, solutions must be adaptable, as well. The economy relies on secure and safe transactions. Maintaining a stable and efficient business depends on effective security. In particular, eliminating fraud is fundamental to the …

The notion that the belated U.S. conversion to the EMV chip standard will drive up e-commerce fraud was fresh wisdom several years ago, when EMV was but a glimmer in the payments industry’s eye. Then, with repeated airings, it became a commonplace. And now, with the point-of-sale liability shift having …

    Andrew Naumann, Vice President, Product Management — Merchant Solutions, CyberSource Fraud is not the problem It used to be that when we asked merchants about their most significant eCommerce challenges, ‘fraud!’ would invariably be the answer. The focus was relentlessly on reducing chargebacks — it was the only …

  Fraud-prevention efforts typically intensify during the holiday-shopping season, but many marketers don’t know what those efforts cost them, finds a survey from 41st Parameter, a data-technology company owned by Experian plc. In a survey of 250 marketers, 60% said they were unsure about the cost of fraud prevention to …

After beefing up its bill-payment services through two acquisitions in 2013, ACI Worldwide Inc. is now turning its attention to fraud prevention. The Naples, Fla.-based payments-software firm on Monday announced that it plans to buy prominent e-commerce fraud-detection and prevention services provider Retail Decisions Plc (ReD) for $205 million in …

As mobile remote deposit capture continues its transition from niche to mainstream financial service, a new study affirms earlier research that bankers’ fears about losses were largely overblown. At the same time, mobile remote-capture newbies do a less sophisticated job of risk management than their more experienced colleagues. The findings …