Cost surprises at checkout are the leading cause of cart abandonment, with 57% of consumers saying they walked away from checkout at least once in the past year because of unexpected delivery costs, according to a wide-ranging shopping report released by point-of-sale technology provider Verifone Inc., which surveyed 995 respondents globally. Price …

Merchant satisfaction with payment processors has dwindled in the past year, as sellers cope with the impact of inflation on their processing costs as well as on their business in general, according to J.D. Power’s 2023 U.S. Merchant Services Satisfaction Study. The merchant satisfaction score for merchant-services providers totaled 853, …

E-commerce transactions for the 2022 holiday-shopping season bested predictions for growth, despite signs of a weakening economy, according to research from ACI Worldwide Inc. From October through December, online transactions increased 21% from the same period in 2021, besting pre-holiday shopping- growth estimates by six percentage points, says ACI. In …

American Express Co., whose travel-and-entertainment focus took a beating during the pandemic and is now rebounding, reported strong growth early Friday for its latest quarter, but left at least some equity analysts questioning whether the growth is strong enough. Analysts zeroed in on revenue growth and card-acquisition rates, in particular, …

If banks are to compete against the likes of Apple Pay and Google Wallet in the mobile-wallet arena, they are going to have to provide value-added features that leverage their retail-banking products, such as money management and loyalty accrual and redemption. “The killer question is how to disrupt something that …

E-commerce sales in the United States during the recently completed holiday shopping season—Nov. 1 through Dec. 31— totaled $211.7 billion, a 3.5% increase from the same period a year ago, according to Adobe Inc. The total set a record for holiday-season e-commerce sales, while the year-over-year increase was larger than …

Vending, as well as unattended payments, is evolving into a more-encompassing retail setting and bringing digital payments along. Few merchant segments have been as well-suited to contactless payments as vending and unattended payments. And now, spurred by changing consumer habits during the pandemic, contactless payments are driving cashless payments in …

U.S. retail sales in the Nov. 1 to Dec. 24 period, excluding automotive, grew 7.6% compared to the same time in 2021, according to Mastercard Inc.’s SpendingPulse, which tracks in-store and online sales. E-commerce sales alone were up 10.6%. The calculation took account of all forms of payment but was not …

The world will not stand still in 2023—not in retail and certainly not in payments. For the coming year, security and automation will be the focus of the trends and innovations we’ll be seeing in the payments space. Let’s explore this further. Credit card tokens from Visa, Mastercard, Discover (Diners), …

As the holiday shopping season heads into the home stretch, consumer concerns over withered buying power due to inflation is expected to tamp down overall spending, according to J.D. Power’s Banking and Payments Intelligence Report. In a November survey of 4,000 retail bank customers nationwide, 40% said they expect to …